What is your cancellation policy?

Before your initial baseline visit:

If you change your mind after signing up but before coming in for your first full visit, we're happy to cancel your membership and fully refund your credit card.

After your initial baseline visit:

Because we spend a lot of physician time and resources in our initial baseline visit (genetic testing, comprehensive blood testing, etc.), we will refund you on a pro-rata basis for the unused portion of your membership, less a $500 service fee for the baseline visit itself.